Privacy Policy
Luxstie ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and retain personal data when you use our website, products, and services.
1. Information we collect
We collect information that helps us provide, improve, and secure our services. This includes:
- Account & contact information: name, email, company, billing details when you sign up or purchase services.
- Domain & send data: domain names, DNS records, SPF/DKIM/DMARC data, message headers and metadata you submit or that we scan to perform deliverability checks.
- Usage data: logs, API usage, timestamps, IP addresses, and other telemetry when you use our services or APIs.
- Support data: ticket contents, attachments, and correspondence when you contact support.
- Cookies & tracking: cookies, local storage, and similar technologies used for analytics and to maintain sessions.
2. How we use your information
We use data to deliver and improve Luxstie:
- Provide and maintain the service (scans, reports, alerts).
- Authenticate users, bill for services, and manage subscriptions.
- Investigate and resolve issues, provide customer support.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Conduct research and analytics to improve product features and performance.
- Send product updates, security notices, and administrative messages (you may opt out of marketing emails).
3. Legal basis for processing (where applicable)
If you are in the European Economic Area (EEA), our legal bases include:
- Performance of a contract (to provide the services you request).
- Compliance with legal obligations (e.g., billing, lawful requests).
- Legitimate interests (improving services, security, fraud prevention), balanced against your rights.
- Your consent (e.g., marketing emails) where required; you may withdraw consent at any time.
4. Cookies and similar technologies
We use cookies and similar technologies to operate the site, remember preferences, and measure site usage. You can control cookie settings in your browser. Third-party analytics providers may also set cookies when you visit our site.
Examples of cookies we use:
- Essential: session cookies required to authenticate and secure accounts.
- Functional: preferences and UI customization.
- Analytics: anonymous usage metrics (e.g., Google Analytics).
5. Sharing and disclosure
We do not sell your personal data. We may share information in limited circumstances:
- Service providers: third-party vendors who help operate the service (hosting, email delivery, analytics). They process data on our behalf under contract.
- Legal requests: when required by law, court order, or government request.
- Business transfers: in connection with mergers, acquisitions, or asset sales (we will notify affected users when required).
- Aggregated or anonymized data: we may share aggregated metrics that do not reasonably identify individuals.
6. Third-party services
We integrate with third-party services (e.g., Amazon SES, SendGrid, Slack). When you connect an integration, that provider will have access to data necessary to perform the integration. Please review the privacy policies of those services.
7. Security
We implement administrative, technical, and physical safeguards to protect your information. These include encryption in transit (TLS), role-based access controls, and regular security assessments. However, no system is completely secure; if we become aware of a data breach we will notify affected users and regulators as required by law.
8. Data retention
We retain personal data as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary by data type (e.g., billing records are retained for accounting and tax requirements).
9. International transfers
Luxstie operates internationally and may transfer data to the United States and other countries. Where required, we use appropriate safeguards (standard contractual clauses or other lawful transfer mechanisms) to protect data.
10. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of data (subject to legal or contractual retention obligations).
- Object to or restrict certain processing activities.
- Data portability (receive your data in a structured format).
To exercise your rights, contact us at privacy@luxstie.com. We may ask for information to verify your identity before fulfilling requests.
11. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us.
12. Changes to this policy
We may update this policy from time to time. When we make material changes, we will provide notice (for example, by posting a notice on our website or emailing subscribers). The "Last updated" date at the top reflects the latest revision.
13. Contact us
If you have questions about this policy or how we process personal data, please contact:
Email: privacy@luxstie.com
Mail: Luxstie, PO Box 00000, City, Country