Support & Help Center

Find guides, check status, and open a ticket. For production incidents choose a higher priority so we can triage quickly.

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Quick links and common guides to resolve issues fast.

Quickstart API keys Scanning API Webhooks

All systems operational — view status page

How long until I get a response? ›

Response times vary: Normal 24–48 hours, High 4–12 hours, Urgent ~1 hour depending on time of day.

What information should I include in a ticket? ›

Include timestamps, sample headers, message-ids, and any recent changes to sending infrastructure. The more detail, the faster we can triage.

Do you offer SLA / enterprise support? ›

Yes — enterprise customers have SLAs and a dedicated channel. Contact sales for onboarding and SLA terms.

Provide relevant info (headers, timestamps, sample Message-IDs) to speed up triage.

Your name

Subject

Priority

Description

Attachments (optional)

Max 5 files. Prefer .eml or logs for headers and raw delivery data.

I confirm this request is authorized for my account

Email: support@luxstie.com

Response times: Normal (24–48 hours), High (4–12 hours), Urgent (1 hour — outside business hours response may be delayed).

For enterprise SLA customers: use your dedicated support channel.